Thank you for shopping with Arch and Sole Footwear.

We aim to process and dispatch your order as quickly as possible so you can enjoy your new footwear sooner.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed after 12:00pm AEST, on weekends or public holidays will be processed on the next business day.

During promotional periods, new product launches or sale events, processing times may be slightly longer due to increased order volumes.

Shipping Within Australia

We currently ship Australia-wide using trusted delivery partners, including Australia Post and other reputable couriers.

Estimated delivery times are:

Please note these timeframes are estimates only and may vary depending on your location and the courier network.

Shipping Costs

Shipping charges are calculated at checkout.

From time to time, we may offer free shipping promotions. Any free shipping offers will be clearly advertised on our website and are subject to the stated terms and conditions.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Tracking updates are provided directly by the shipping carrier and can usually be viewed within 24 hours of dispatch.

Authority to Leave

Where available, you may choose to provide Authority to Leave (ATL) instructions during checkout.

Please note that if Authority to Leave is selected, responsibility for the parcel passes to the customer once the carrier confirms delivery. Arch and Sole Footwear cannot accept responsibility for parcels that are lost, stolen or damaged after they have been delivered in accordance with your delivery instructions.

Incorrect Shipping Details

Please ensure your shipping address and contact details are correct before placing your order.

If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply to resend your order.

If you notice an error after placing your order, please contact us immediately at hello@archandsolefootwear.com.au. We'll do our best to update your details before your order is dispatched; however, we cannot guarantee changes once processing has commenced.

Delayed Deliveries

While we always aim to have your order delivered within the estimated timeframes, occasional delays can occur due to factors outside our control, including:

• Severe weather events

• Peak shopping periods

• Public holidays

• Courier network disruptions

• Regional or remote delivery locations

We appreciate your patience and recommend allowing additional delivery time during these periods.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible at hello@archandsolefootwear.com.au.

We'll work directly with the shipping carrier to investigate the issue and keep you informed throughout the process.

Where a parcel is confirmed as lost in transit, we'll arrange a replacement or refund in accordance with the Australian Consumer Law.

International Shipping

At this time, Arch and Sole Footwear ships within Australia only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Questions?

If you have any questions regarding your order or delivery, our team is here to help.

Email us anytime at hello@archandsolefootwear.com.au, and we'll be happy to assist.